Etch is a digital customer experience consultancy. We help organisations to innovate their digital customer experiences and continuously optimise for sustainable growth. We do this by assessing where you sit in the market and how to move forward; designing digital products and services; finding the people that want your offering and maximising their lifetime value; building technology to evolve with your business; and upskilling your team at the pace of change. For over twenty years we have helped reimagine and deliver the future state for hundreds of organisations globally. We are proud to be a Certified B Corporation, ensuring that every project and every relationship is built on principles of fairness, transparency, and sustainability.
Nimble by nature. Etch bring together small, focused, and self-organising teams with specific remits that make us faster, more agile, and more flexible than anyone else.
The future of delivery. We synchronise Design Thinking and Agile Development methods to create collaborative and connected teams, enabling faster business change, and delivering staggering results.
Specialist digital expertise on demand, to help solve any problem for any business. The Etch Community, fused with the core Etch delivery team, help to deliver outstanding quality and the best results in less time.
Fast and effective problem-solving. We empower people to experiment often and communicate freely, allowing us, and you, to continually innovate, move faster, and make better decisions.
"A very responsive and expert team, lots of brilliant ideas and always proactive in providing support. The team are always extremely helpful."
"I have been blown away by the amount of work we have got through in order to deliver our MVP and more, and to such outstanding quality."
"Etch are very accommodating, nothing is ever too much trouble. They are an extension to our team, across many parts of our business."
We help you to develop a customer-centric strategy that translates your purpose and business objectives into action.
We make engaging, intuitive experiences that captivate people and drive business impact.
We help you to connect with your target audience meaningfully, across the full digital channel mix.
We use technology to deliver value to your customers and bottom line.
We help you build a customer-centric culture of innovation, by collaborating with your team and up-skilling them to focus on the efforts that will drive results.
Find out how we helped speed up operational decision making, as well as de-risk a £10million investment in a new real-time cross-department dashboard, for British Airways.
Discover how we reimagined the way people engage with Maserati at every stage of the customer journey, speeding up the journey from purchase through to brand advocacy.
Learn how we achieved a 4,500% return on investment with paid media, delivering over a quarter of a million pounds worth of additional revenue.
Find out how we grew player acquisitions and boosted engagement when we supported Hello Games launch their Galactic Atlas game experience for No Man's Sky.
Etch is now a Certified B Corp, a milestone that reflects our unwavering dedication to improving the world we live in. This accomplishment marks the culmination of a two-year journey, during which we proved to support and endorse the highest standards of social and environmental performance, public transparency, and legal accountability.
Recently we had the pleasure of hosting our annual Wildman Fund Update event alongside our incredible charity partners...
I know what you’re thinking… “not another article on AI”…
As we head into the last few weeks of the year, we wanted to take some time to reflect on the past twelve months of the Wildman Fund - a charitable initiative from Etch Group.
At Etch we advise clients not to go ‘all in’ on transformation agendas until they’ve completed a small exploratory engagement. In 20 days we can help you uncover assumptions and test solutions, to rapidly reduce uncertainty and gain confidence in the value of investing further.
